FAQ

Need help?

Frequently Asked Questions

Delivery

Do you deliver everywhere?

Yes, we ship Australia-wide. Some items have 3-hour delivery in selected metro areas.

When will my order arrive?

We aim for your outfit to arrive 1–2 days before your event. You’ll get tracking details when it’s on the way.

Fit & Cleaning

What if it doesn’t fit?

Contact us within 4 hours of receiving your item. If we can’t swap it in time, we’ll issue a store credit.

Do I need to dry clean it?

No, we take care of all cleaning. Just pop it back in the return satchel.

Returns

How do I send it back?

You will need to organise the return shipping back to our address.

Styling Help

Can you help me choose?

Absolutely, send us your size, vibe, and event details and we’ll suggest the perfect looks.

Still need help?

Email us at borrowedluxe.co@gmail.com or DM us on Instagram @borrowedluxehire.

CLEANED & READY TO WEAR

Every piece is professionally dry cleaned, pressed, and checked before delivery.

AUSTRALIAN BASED

Express shipping. Includes delivery, return shipping, and professional dry cleaning.

BOOK NOW, WEAR LATER

Secure your outfit months in advance. We’ll take care of the rest.